C_C4H510_21

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.A . Activate Registered Products in Scoping B. Create an Installed Base C. Create numeric ranges for customers D. Create customer recordsView AnswerAnswer: A,B

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.A . Business roles B. Field extensions C. Territories D. Code list restrictionsView AnswerAnswer: A,C

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.A . Operating hours B. Maintenance plan C. Service contract D. Working calendarView AnswerAnswer: A,C

Which action is recommended for the administrator to solve an issue in the SAP Service Cloud system?A . Write an e-mail to your implementation partner. B. Write a message to SAP via social media. C. Report an incident in SAP Service Cloud and forward to the requester. D. Report an...

The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct answers to this question.A . Resource scheduler B. Maintenance plan C. Feature action within tickets D. Workflow ruleView AnswerAnswer: C,D

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.A . Incident category B. Cause category C. Process category D. Maintenance category E. Warranty categoryView AnswerAnswer: A,B,C

What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.A . HTML mashups B. URL mashups C. Internal mashups D. ASAP mashupsView AnswerAnswer: A,B

Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?A . Contracts B. Tickets C. External pricing D. ActivitiesView AnswerAnswer: B

What is required to set up the organizational structure correctly?A . The root node/uppermost node must be defined as a service organization. B. The root node/uppermost node must be defined as a company. C. The root node/uppermost node must be defined as a sales organization. D. The root node/uppermost node...

What must you consider when you want to upload master data to SAP Service Cloud using templates? Note: There are 2 correct answers to this question.A . Data can be loaded only once. B. Field definitions are not relevant. C. There is a template available for each object that allows...