C_C4H510_21

A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?A . Consider ticket resolved on date B. Consider...

You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?A . Price scale B. Cross-selling list C. Price list D. Pricing procedureView AnswerAnswer: D

Which feature allows the scheduling of automatic ticket creation?A . Realignment run B. Service plans C. Registered products D. Maintenance plansView AnswerAnswer: D

Which of these template formats is supported by the Data Workbench?A . csv B. Raw data C. XML D. HTMLView AnswerAnswer: A

Which of the following applies to time recording? Note: There are 3 correct answers to this question.A . You can activate Microsoft Outlook integration for time recording. B. Code list restrictions are not possible for the Time Type field. C. Time recording can be done online or in offline mode....

Which tools would you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.A . Online Maintenance B. Workflow With Action Account Creation C. Data Workbench D. Mass Change Account DataView AnswerAnswer: A,C

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.A . Set up service categories and service catalogs. B. Create an account with the e-mail address of the customer. C. Set scoping questions and...

Which components delivered by SAP Service Cloud provide CTI integration? Note: There are 2 correct answers to this question.A . CTI Client Adapter B. Live Activity pane C. CTI Desktop pane D. CTI Client paneView AnswerAnswer: A,B

When should you use the templates provided in the Data Workbench?A . When the Mass Change Account Data tool is used B. When customer data needs to be loaded quickly C. When there is unstructured legacy data D. When data volume is lowView AnswerAnswer: D

Which objects are required to create a service ticket? Note: There are 2 correct answers to this question.A . Contracts B. Service request C. Maintenance plan D. CustomerView AnswerAnswer: A,D