C_C4H510_01

Which of the following elements are created when an object is generated via the custom object builder? There are 2 correct answers to this question.A . Page LayoutB . Web servicesC . Updated relationshipsD . Data source for reportingView AnswerAnswer: B,D

Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.A . Create service tickets from inbound e-mailsB . Route unkown sender e-mails to a common inboxC . Create activities from inbound e-mailsD . Broadcast e-mails to a group of...

Which of the following involved parties are supported by default for the installed base and installed base items? Note: There are 3 correct answers to this question.A . CustomerB . Employee responsibleC . Territory managerD . Service Technician teamE . Sales EmployeeView AnswerAnswer: A,B,D

What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.A . Business configurationB . Business roleC . Business userD . Code list restrictionsE . Work center viewView AnswerAnswer: B,C,D

You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached . What type of maintenance plan should you create?A . AlternatingB . CyclicalC . FixedD . AbsoluteView AnswerAnswer: D

Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.A . Employee supportB . Business to businessC . Business to consumerD . Consumer to businessE . Consumer to consumerView AnswerAnswer: A,B,C

Which of the following elements can you use to set up routing rules for service tickets? There are 2 correct answers to this question.A . Channel typeB . Escalation statusC . WarrantyD . Escalated dateView AnswerAnswer: A,B

What date type is used in a Date Profile to determine the start of the warranty?A . Reference dateB . Due dateC . Creation dateD . Requested dateView AnswerAnswer: A

Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.A . Employee help deskB . Customer supportC . Partner channel managementD . Vendor managementView AnswerAnswer: A,B

How do you create an assignment for a service technician in SAP Service Cloud?A . Use SAP Multi-resource SchedulingB . Use a time reportC . Use a ticket routing ruleD . Use the Resource SchedulerView AnswerAnswer: D