SAP C_TCRM20_73 SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP3 Online Training
SAP C_TCRM20_73 Online Training
The questions for C_TCRM20_73 were last updated at Nov 16,2024.
- Exam Code: C_TCRM20_73
- Exam Name: SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3
- Certification Provider: SAP
- Latest update: Nov 16,2024
For which of the given processes is CRM Billing required for invoicing? There are 3 correct answers to this question.
- A . Service parts management
- B . Service order management
- C . Financial service and leasing
- D . Intellectual Property Management
- E . Sales order management
Which of the following describes the structure of a CRM business transaction? Please choose the correct answer.
- A . Transaction channels
- B . Customizing headers
- C . Transaction determination procedure
- D . Header, Item and Schedule lines
What is the Integrated Communication Interface (ICI) used for in SAP CRM? Please choose the correct answer.
- A . To enable communication between SAP CRM and mobile clients
- B . To enable communication between SAP CRM and SAP SCM
- C . To enable communication between SAP CRM and Computer Telephony
- D . To enable communication between SAP CRM and SAP ERP
The navigation bar can include which of the following? There are 3 correct answers to this question.
- A . Application search launches.
- B . An URL link
- C . SAP NetWeaver BI reports and analysis
- D . Transactions in other systems.
Which of the following are Key elements of Opportunity ‘Sales Methodology’? There are 3 correct answers to this question.
- A . Buying Center
- B . Case Management
- C . Sales assistant
- D . Opportunity assessment
You have some new agents working in the interaction centre.
What functionality can you use to guide them better in their conversation with the customers. Please choose the correct answer.
- A . Interactive Scripting
- B . Knowledge Article routing
- C . Service level workflows
- D . User level workflows
You are discussing and comparing functionality of the CRM Webclient with a colleague who is concerned about security.
Which of the following could you mention to give your colleague some assurance? Please choose the correct answer.
- A . CRM Webclient uses business roles which control what a user can see, and also links to a PFCG role which can control how much authorization they have on the system.
- B . CRM Webclient allows users to logon to multiple business roles at one time, giving them best control over their session.
- C . PFCG roles are not relevant to CRM Webclient
- D . CRM Webclient uses business partner roles to control what a user sees when logging on.
The account hierarchy allows you to group accounts in a multi-level group hierarchy.
Which of the following are the two categories of account hierarchies? There are 2 correct answers to this question.
- A . Contract management
- B . Account classification
- C . Pricing
- D . Statistical
Which of the following processes are included in SAP CRM Sales? There are 3 correct answers to this question.
- A . Complaints Management
- B . Account and Contact Management
- C . Case Management
- D . Activity Management
- E . Opportunity Management
From a technical point of view, the SAP CRM product master is a collection or arrangement of which of the following? Please choose the correct answer.
- A . Classifications
- B . Set Types
- C . Hierarchies
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