SAP C_TCRM20_73 SAP Certified Application Associate – CRM Foundation with SAP CRM 7.0 EhP3 Online Training
SAP C_TCRM20_73 Online Training
The questions for C_TCRM20_73 were last updated at Nov 15,2024.
- Exam Code: C_TCRM20_73
- Exam Name: SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3
- Certification Provider: SAP
- Latest update: Nov 15,2024
Which of the below are processing types are used by SAP CRM Actions? There are 3 correct answers to this question.
- A . Smart form
- B . SAP Script
- C . Workflow
- D . Methods
- E . Classes
You are discussing CRM with a colleague who specialises in the Portal system.
Which of the following can you use to justify the use of CRM Webclient without a Portal? Please choose the correct answer.
- A . CRM Webclient requires the Portal, which is why it is being introduced in a phased approach.
- B . The Portal is more convenient to create menus and page content.
- C . CRM Webclient is designed to operate without the Portal.
- D . The Webclient uses roles that differentiates what users see, similar to the role the Portal has.
- E . CRM Webclient allows connectivity to other SAP system transactions should it be required.
You can integrate CRM activity management with groupware applications This means that you can synchronize business activities and tasks in your CRM calendar and groupware calendar.
In this context, which of the following statements are true? (Choose Correct Answer)
- A . Data is exchanged in both directions
- B . Groupware integration with CRM Enterprise is server-based
- C . The SAP Groupware Adapter is used
- D . Message transfer is performed using XML-SOAP.
- E . Reat all answers are correct
Sources for a access sequence could be: There are 3 correct answers to this question.
- A . Territory Management.
- B . Organizational Model
- C . Business Partner relationships
- D . Installation component
- E . Pricing Hierarchy
With reference to the CRM middleware, which of the following statements are FALSE? Please choose the correct answer.
- A . CRM Middleware provides seamless back-end integration
- B . CRM Middleware provides groupware integration
- C . CRM Middleware Synchronizes Mobile Clients
- D . It requires no additional software, installation or servers.
- E . It supports integration with only MS Exchange & no other groupware.
The marketing organization is a characteristic of the marketing plans and campaigns. You can use it to define how your enterprise structures the responsibilities for the marketing activities.
The marketing Organization can be used for? (Choose Correct Answer)
- A . Authorization checks
- B . Automatically entering and checking marketing attributes
- C . Partner determination
- D . Workflow Routing
- E . Cost Planning
- F . Rest all answers are correct
Mapping exists between business partners in SAP CRM and ERP customers (in both directions).
This can be displayed using which transaction? Please choose the correct answer.
- A . SC27
- B . MAP 01
- C . MAP
- D . MAPI
- E . PIDE
Interaction Center Profiles can be designed for? There are 3 correct answers to this question.
- A . Individual positions
- B . Groups of agents
- C . Common for all the Interaction center
- D . Individual Leads
- E . Groups of Sales
Account classification can be used to classify your accounts according to any criteria you choose.
Which of the following statements is correct? Please choose the correct answer.
- A . You can assign any number of criteria and attributes to each classification category.
- B . Classification categories are fixed and cannot be enhanced.
- C . Account classification influences the header fields that are displayed within an account.
- D . Account classification allows the assignment of several classification attributes to one account.
Which of the following form part of the three step billing process in SAP CRM? There are 3 correct answers to this question.
- A . Input processing
- B . Output processing
- C . Order integration
- D . Billing
- E . Company code definition
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