A service order or confirmation document is released for billing.
What kind of document does the system automatically create?
- A . An accounting document (universal journal entry)
- B . A billing document request (BDR)
- C . A billing plan
- D . A billing document
Which activities can you complete in the Maintain Business Roles SAP Fiori app? Note: There are 2 correct answers to this question.
- A . Assign PFCG profiles to a business role
- B . Maintain catalog roles
- C . Maintain restrictions
- D . Assign business catalogs to a business role
Scope item Service Contract Management (3MO) offers several features related to service contracts.
Which features are available once this scope item has been activated in your SAP S/4HANA Cloud system? Note: There are 3 correct answers to this question.
- A . Renewing a service contract item automatically once its value limit has been exceeded
- B . Monitoring of the automatic renewal of a service contract item
- C . Automatic service order creation based on rules assigned to a service contract item
- D . Managing billing document requests
- E . Analyzing the financial performance of the service process using service contracts
What are the available methods through which you can fill staging tables in the SAP HANA database of the target system? Note: There are 3 correct answers to this question.
- A . SAP HANA Smart Data Integration (SDI)
- B . SAP SQL Anywhere
- C . XML templates
- D . SAP Smart Data Access
- E . Customer’s ETL tools
Based on the SAP Activate methodology, which activities must you perform in the Explore phase? Note: There are 2 correct answers to this question.
- A . Use the Quality system to demonstrate SAP Best Practice processes.
- B . Conduct the Fit-to-Standard analysis to gather configuration values.
- C . Define the organizational structure and chart of accounts.
- D . Conduct the Digital Discovery Assessment to identify extension requirements.
You are working in an SAP S/4HANA Cloud system where scope item In-House Repair (3XK) has been activated.
What is the purpose of using the Perform Prechecks app?
- A . Before starting the actual repair process, you can perform a predefined set of preliminary work steps like disassembly.
- B . Before starting the actual repair process, you can check whether enough capacity is available to start the repair process.
- C . You can check whether all customer-related prerequisites for a repair process have been fulfilled like the existence of a (repair) contract.
- D . You can decide for each repair object whether it needs repairing or should be sent back to the customer.
What are examples of processing status values that can be encountered in a customer warranty claim?
- A . Ready for Content Validation
- B . Created with Reference
- C . Automatically Posted
- D . Claim Posted
- E . Claim Closed
What can you configure for credit memo requests in SAP S/4HANA Cloud C Service?
- A . Discount threshold values
- B . Statuses
- C . Document types
- D . Approval reasons
What roles are example roles required for testing the complete business process supported by scope item Intercompany for Service Documents (53Y)? Note: There are 2 correct answers to this question.
- A . Customer Service Manager (SAP_BR_CUSTOMER_SRVC_MGR)
- B . Internal Sales Representative C Professional Services (SAP_BR_INTERNAL_SALES_REP_PRSV)
- C . Solution Order Specialist (SAP_BR_SOLN_ORDER_SPCLST)
- D . Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST)
When a customer has a cloud-centric landscape, which technologies should you use to integrate SAP S/4HANA Cloud with another SAP Cloud solution? Note: There are 2 correct answers to this question.
- A . SAP Cloud Connector
- B . SAP Process Orchestration
- C . Predelivered APIs
- D . SAP Integration Suite
How can you migrate data to SAP S/4HANA Cloud? Note: There are 2 correct answers to this question.
- A . RFC calls
- B . File templates
- C . Core Data Services
- D . Staging database
What defines the organizational entities that are required in SAP Central Business Configuration? Note: There are 2 correct answers to this question.
- A . System consistency checks
- B . The selected deployment target
- C . Added partner content
- D . The selected scope
In SAP Central Business Configuration, which activities can you perform in the Product-Specific Configuration Phase? Note: There are 3 correct answers to this question.
- A . Modify building blocks.
- B . Create new scope items.
- C . Add new sales organizations.
- D . Add blocking reasons for billing.
- E . Change approval thresholds.
What are prerequisites for the creation of a maintenance plan for a recurring service in SAP S/4HANA Cloud – Service? Note: There are 2 correct answers to this question.
- A . A service order template
- B . A service order
- C . A service contract
- D . A solution order
Which features are available in your SAP S/4HANA Cloud system when scope item Credit Memo Processing for Service Management (4GG) has been activated? Note: There are 2 correct answers to this question.
- A . A new item category called Credit Memo Request Item becomes available for service contract items.
- B . A credit memo request can be created using the Manage Credit Memo Requests app or the Create Sales Orders (VA01) app.
- C . An approval flow for the approval of service contract items for the creation of credit memo requests can be created.
- D . Once created, a credit memo request is visible in the Transaction History of the service order to which it applies.
The scope item SAP Field Service Management (49X) has been activated.
Which integration features exist with the integration between SAP S/4HANA Cloud and SAP Field Service Management? Note: There are 2 correct answers to this question.
- A . Initiating billing in SAP Field Service Management updates the billing status of the service order in SAP S/4HANA Cloud.
- B . After releasing the service order, a service call and the corresponding activities are automatically created in SAP Field Service Management.
- C . The service order is replicated to a service order in SAP Field Service Management with the same document number as it has in SAP S/4HANA Cloud.
- D . Once a technician is assigned, the technician is automatically updated in the corresponding service order document in SAP S/4HANA Cloud.
Based on the SAP Activate methodology, which of the following tests are formal, and therefore must be documented during implementation? Note: There are 2 correct answers to this question.
- A . Unit test
- B . Integration test
- C . String test
- D . Business process test
Which tool do you use to develop your own cloud applications for SAP S/4HANA Cloud?
- A . SAP HANA Studio
- B . SAPUI5 SDK
- C . SAP Cloud SDK
- D . SAP ADK
What are some responsibilities of a Customer Center of Expertise (CCOE)? Note: There are 3 correct answers to this question.
- A . Serve as a central contact for SAP and manage interactions with the SAP Service Center.
- B . Conduct risk-based assessments to determine the value of activating new processes.
- C . Ensure the resources necessary for the project’s success are available.
- D . Reduce the total cost of ownership for IT.
- E . Determine KPIs that will support a continuous improvement mindset.
You want to use a product proposal in a service order.
Which actions support this requirement? Note: There are 2 correct answers to this question.
- A . You activate the product proposal functionality in the item category used in the service order.
- B . You add the required service contract as a reference document to the service order on header level.
- C . You create a bill of material (BOM), representing the components that can be selected in the service order.
- D . You create an equipment as a reference object and assign in to the service order.
The scope item Solution Order (4GT) has been activated in your SAP S/4HANA Cloud system. You add a product you are selling to your customer to a solution order.
Which of the following features are available? Note: There are 2 correct answers to this question.
- A . An option called Check Sales Items is available to check whether all required fields needed for follow-up processing have been specified in the solution order item.
- B . Order type and item type/category determination for a sales order that is to be created, is performed in the solution order.
- C . Since no sales order is created, an outbound delivery can be created directly for the solution order item.
- D . An option called Check Sales Items is available to retrieve availability data for the sold product.
What are some of the key features available within SAP S/4HANA Cloud C Service? Note: There are 2 correct answers to this question.
- A . You can create service orders for technical objects physically located at a customer.
- B . You can create service contracts for business partners with the role Vendor.
- C . You can create service contracts for business partners with the role Customer.
- D . You can create service notifications and service orders for technical objects within your own organizational structure.
A service quotation containing multiple items has been created and sent to a customer. However, this customer wants to order only one specific service item of the service quotation and reject the rest.
How do you proceed to store this information in the system?
- A . You start by rejecting the complete service quotation. You then create a new one with only the service item in it that the customer would like to order.
- B . You use the partial acceptance feature of the service quotation and accept one item.
You then reject all remaining items of the service quotation. - C . You only convert the service item into a service order that the customer wants. This automatically rejects all other items in the service quotation.
- D . You edit the service quotation and remove all items from it that the customer rejected.
You then proceed to convert the remaining item into a service order.
What test process types are available in the Manage Your Test Processes app? Note: There are 3 correct answers to this question.
- A . Integration
- B . Post-upgrade
- C . Standard
- D . Regression
- E . Custom
According to the General Data Protection Regulation (GDPR) laws, when are SAP customers considered data controllers?
- A . When they use SAP cloud applications
- B . When they extract legacy data in preparation for migration
- C . When they engage other businesses in the European Union
- D . When they request implementation of a cloud solution