SAP C_C4H56I_34 SAP Certified Application Associate – SAP Service Cloud Version 2 Online Training
SAP C_C4H56I_34 Online Training
The questions for C_C4H56I_34 were last updated at Dec 19,2024.
- Exam Code: C_C4H56I_34
- Exam Name: SAP Certified Application Associate - SAP Service Cloud Version 2
- Certification Provider: SAP
- Latest update: Dec 19,2024
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
- A . Contacts
- B . Channel partners
- C . Groups
- D . Individual customers
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.
- A . Installed base
- B . Status
- C . Subject
- D . Case type
Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?
- A . Implement the provided hotfix number
- B . Create an incident
- C . Send an e-mail to SAP Cloud Support
- D . Report an issue via case
When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.
- A . Conditions can be based on standard fields.
- B . Optimization from the back end is done automatically when too many auto flow rules exist.
- C . Too many rules affect system performance.
- D . Conditions can be based on extension fields.
- E . Auto flow rules must be assigned to the business role
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.
- A . Responsible employee
- B . Team
- C . Contact
- D . Account hierarchy
You want to assign a value to a specific field based on another field value calculation.
Which of the Can you create the following to enable the field calculation?
- A . A page layout
- B . A determination
- C . A workflow
- D . An autoflow
What steps must an administrator perform to enable the phone channel in Agent Desktop? Note: There are 2 correct answers to this question.
- A . Obtain API token credentials from the CTI provider.
- B . Add a mashup service in Agent Desktop.
- C . Add the phone channel to the live interaction widget.
- D . Integrate with a third-party Computer Telephony Integrator (CTI) provider.
Which of the following elements are mandatory to create a new product? Note: There are 2 correct Answers to this question.
- A . Sales area data
- B . Price
- C . Product group
- D . Unit of measure
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
- A . Send info notifications
- B . Send e-mails
- C . Send object update
- D . Send event notifications
- E . Send event e-mail template
Which attribute can you assign to a warranty?
- A . Dates
- B . Duration
- C . Non-covered categories
- D . Registered products
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