What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question.
- A . Advanced perimeter security
- B . SSL-secured communication
- C . Full backup protection of customer data
- D . OAuth token for login-free access
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.
- A . You can use it to select an object from a list.
- B . You can link picker and attachment elements together.
- C . You can link two picker elements together.
- D . You can use it to pick PNG files.
As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician’s service call .
Which company setting will you activate within the administration module?
- A . CoresSystems.Mobile.ApprovedEffortsModificationAllowed
- B . CoreSystems.CoresystemsFSM.DL.Notifications.Enabled
- C . CoreSystems.CoresystemsFSM.Mobile.
- D . PushNotifications.ActivityChanges.En
Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?
- A . Decline
- B . Review
- C . Duplicate
- D . Request change
You are an administrator responsible for maintaining settings at account and company level .
Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.
- A . User groups
- B . Password policy
- C . Screen configurations
- D . Business rules
Which of the following activities are carried out by a crowd owner within the Single Tenant Crowd Service? Note: There are 3 correct answers to this question.
- A . Review company certificates.
- B . Approve technician skills.
- C . Review and close assignments.
- D . Accept an assignment.
- E . Register a partner company.
You want to make an activity available on the service technician’s mobile device using the planning board .
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.
- A . Click and release the assignment.
- B . Check the availability of the technician.
- C . Drop the activity onto the technician.
- D . Identify a suitable technician by skills.
You scan a QR code paired with self-service and you are NOT allowed to request service for the equipment .
What is missing?
- A . The equipment is reported as Operational.
- B . The equipment has NO previous history.
- C . The equipment does NOT have Moment-Sets.
- D . The equipment does NOT have an external ID.
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.
- A . Landing page
- B . Menu icons
- C . Portal background image
- D . Main and accent colors
- E . Portal logo
For which scenarios do you need a service call instead of an activity in SAP Field Service Management? Note: There are 2 correct answers to this question.
- A . When you need to send an engineer to the customer
- B . When you need to set up a meeting with the customer
- C . When you need to record a problem for the customer
- D . When you need to plan an appointment at the customer
You want your customers to be able to create service requests from the Customer Self-Service portal .
What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.
- A . You must have Moment-Sets defined for equipment.
- B . You must have auto-release of assignments.
- C . You must have equipment records against your account.
- D . You must have business rules configured.
- E . You must have a portal user account.
What information is stored in the QR code used in the Customer Self-Service portal?
- A . Customer Self-Service portal URL
- B . Moment-Sets specific short URL
- C . SAP Field Service Management URL
- D . Equipment specific short URL
Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A . Sophisticated cloud firewall
- B . Outage protection
- C . Hardware redundancy control
- D . SSL-encrypted cloud communication
Which of the following is supported in business rules?
- A . Linked list
- B . Stack
- C . Array
- D . Heap
How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.
- A . You can provide a predefined script for service execution.
- B . You can configure execution checkpoints.
- C . You can trigger actions based on standard system events.
- D . You can improve the link between back office and field.
- E . You can standardize service process flows.
What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.
- A . Ready to Plan
- B . Planned
- C . Technically Complete
- D . Cancelled
- E . Released
For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question.
- A . Service call
- B . Activity
- C . Time and Material journal
- D . Service contract
Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud? Note: There are 2 correct answers to this question.
- A . Set REPORTDATA UI Permission to VISIBLE.
- B . Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.
- C . Allow browser cookie settings to accept sapbusinessobjects.cloud.
- D . Delete recent browser history and cookies.
What can you do using the data loader in the Master Data module? Note: There are 3 correct answers to this question.
- A . Read data records.
- B . Delete data records.
- C . Merge data records.
- D . Create data records.
- E . Overwrite data records.
Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note: There are 2 correct answers to this question.
- A . Field Service Performance Dashboard
- B . Field Service Smartforms and Feedback
- C . Field Service Capacity Overview
- D . Field Service Checkout Report
How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question.
- A . You can only reference DTOs via alias.
- B . You can only reference DTOs via variable definition.
- C . T-SQL is supported.
- D . DTOs have version control to support backwards compatibility.
- E . Core SQL is supported.
How can a developer update a record in SAP Field Service Management through the API?
- A . Using a REST-based service
- B . Using an RFC-enabled service
- C . Using an OData service
- D . Using a SOAP-based service
Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?
- A . Priority
- B . Contact
- C . Business Partner
- D . Equipment
Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.
- A . Booking material for a specific service call and defined location
- B . Defining which material the customer needs to purchase before the technician can start the work
- C . Organizing spare parts to be taken to the physical location of the job
- D . Reserving material that has already been used for previous services
How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.
- A . By group
- B . By type
- C . By skill
- D . By territory
Which functionality is possible when the Smartform template is set to Translation status?
- A . The template can be edited.
- B . The template can be assigned to an activity.
- C . The template can be exported in XML format.
- D . The template can be assigned to an equipment.
What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question.
- A . It is used to hide a Smartform from the mobile device.
- B . It is used to change Smartform mode from development to active.
- C . It is used to hide specific chapters.
- D . It is used to hide specific elements.
You are an administrator who needs to activate the Reserved Materials feature in the mobile app .
Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.
- A . Read
- B . Delete
- C . Create
- D . Update
You want to retrieve data from the system using the query API. In which format will you receive the response?
- A . HTML
- B . Text
- C . XML
- D . JSON
As a technician, you want to record expenses .
Which objects can you record expenses against? Note: There are 3 correct answers to this question.
- A . Equipment
- B . Service call
- C . Activity
- D . Business partner
- E . Purchase order