SAP C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 Online Training
SAP C_C4H510_04 Online Training
The questions for C_C4H510_04 were last updated at Nov 12,2024.
- Exam Code: C_C4H510_04
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
- Certification Provider: SAP
- Latest update: Nov 12,2024
What can you do with the add-In for Microsoft Outlook? Note: There are 2 correct answers to this question.
- A . Add an account team member.
- B . Use e-malis as a response to a ticket.
- C . Add a reference to an account.
- D . Add a reference to a service contract.
Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.
- A . Web service URL
- B . Data source ID
- C . Usage
- D . Name
- E . Description
When should you use the templates provided in the Data Workbench?
- A . When the Mass Change Account Data tool is used
- B . When customer data needs to be loaded quickly
- C . When there is unstructured legacy data
- D . When data volume is low
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.
- A . Territory
- B . Service organization
- C . Skills
- D . Measurement and reading
For which element do you maintain attributes such as password and security policy?
- A . Employee
- B . Business role
- C . Business user
- D . Service agent
Which data element is used to calculate the warranty start?
- A . Number of months
- B . Warranty duration
- C . Service category
- D . Warranty reference date
Depending on defined conditions, the status of the ticket needs to be set to escalated .
Which tool is suitable for this?
- A . Workflow rule
- B . Activity planner
- C . Activity list
- D . Visit planner
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A . Consider ticket resolved on date
- B . Consider contract status
- C . Consider maintenance plan condition
- D . Consider delay
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution? Note: There are 2 correct answers to this question.
- A . Create a migration template.
- B . Configure SAP Jam as knowledge base.
- C . Create a broadcast.
- D . Integrate MindTouch.
What is required to set up the organizational structure correctly?
- A . The root node/uppermost node must be defined as a service organization.
- B . The root node/uppermost node must be defined as a company.
- C . The root node/uppermost node must be defined as a sales organization.
- D . The root node/uppermost node must be defined as an enterprise.
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