SAP C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 Online Training
SAP C_C4H510_04 Online Training
The questions for C_C4H510_04 were last updated at Nov 12,2024.
- Exam Code: C_C4H510_04
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
- Certification Provider: SAP
- Latest update: Nov 12,2024
Which feature is used to limit values in a drop-down list?
- A . Extension fields
- B . Adaptation
- C . Personalization
- D . Code list restriction
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A . Account work distribution
- B . Organizational work distribution
- C . Service category distribution
- D . Territory work distribution
- E . Employee work distribution
When a customer calls in with a problem with their product, which feature helps the service agent quickly identify the unique product?
- A . Registered product
- B . Installed base
- C . Service contract
- D . Service warranty
Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.
- A . Set up deals
- B . Maintenance plan
- C . Scoping attribute set
- D . Maintenance measurement and readings
Which feature in user interface maintenance can be used to control the values of custom fields?
- A . Activation scoping item in administration
- B . Personalization
- C . Usage of restriction rules
- D . Code list restriction
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
- A . Mandatory
- B . Read-only
- C . Query
- D . New field
Which tool do you use to determine a service ticket processing team, based on conditions?
- A . SLA determination
B -Ticket routing rule - B . Data Workbench
- C . Delegation rules
To which objects can you directly assign a registered product? Note: There are 2 correct answers to this question.
- A . Maintenance plan
- B . Appointment
- C . Installed base
- D . Territory
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A . Full Access
- B . Unrestricted
- C . Restricted
- D . No Access
- E . Define Specific Restriction
Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A . Inner join data sources
- B . Web service message monitoring
- C . Custom reports
- D . Standard reports
- E . Interactive dashboards
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