SAP C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 Online Training
SAP C_C4H510_04 Online Training
The questions for C_C4H510_04 were last updated at Nov 12,2024.
- Exam Code: C_C4H510_04
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
- Certification Provider: SAP
- Latest update: Nov 12,2024
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A . Set the access rights to display.
- B . Set the write access to restricted.
- C . Set the access rights to edit.
- D . Set the read access to restricted.
- E . Set the read and write access to restricted.
Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.
- A . Business roles
- B . Field extensions
- C . Territories
- D . Code list restrictions
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A . Web service message monitoring
- B . Custom reports
- C . Interactive dashboards
- D . Standard reports
- E . Inner join data sources
What objects can be used to define work distribution rules? Note: There are 2 correct answers to this question.
- A . Employees
- B . Territories
- C . Incidents
- D . Service agents
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A . Countries, business processes, integrations
- B . Countries, data workbench, form templates
- C . Countries, workflow rules, integrations
- D . Countries, business processes, business users
What are the advantages of using the mash-up approach when integrating an SAP BusinessObjects Bl system? Note: There are 3 correct answers to this question.
- A . Offline access is available
- B . Existing reports can be reused
- C . No security issues with mashup outside of corporate network
- D . Real-time data access
- E . No additional authorization concept is required
Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.
- A . You can add custom fields in data sources and reports.
- B . With the Dashboard Designer, KPIs can be joined to a new data source.
- C . With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.
- D . You can create new custom reports based on join data sources.
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A . Ticket
- B . Visit
- C . Maintenance plan
- D . Contract
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A . Service agent
- B . Business role
- C . Business user
- D . Employee
Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A . You can use a console to write SQL statements.
- B . You can add custom fields in data sources and reports.
- C . You can access data base and check raw data in tables.
- D . You can save report views and make them available to users.
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