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Which Salesforce product should be recommended for this business need?
Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits. Which Salesforce product should be recommended for this business need?A . Loyalty CloudB . Marketing CloudC ....
Which inclusive design tactic should help the company solve problems for the broadest possible audience?
Cloud Kicks' primary business goal for its new customer acquisition program is to increase diversity. Which inclusive design tactic should help the company solve problems for the broadest possible audience?A . Solve for one, extend to many through a persona spectrum.B . Use Jobs to Be Done to increase empathy...
How could a kickoff meeting help align the project team before they begin working together?
A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company. How could a kickoff meeting help align the project team before they begin working together?A . Create a social contract and promote a detailed plan for how to execute on...
Which metric should define a successful transformation outcome?
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots? Which metric should define a successful transformation outcome?A . Increased goal completion...
What should the strategy designer do to solve for this accessibility challenge"?
Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers. What should the strategy designer do to solve for this accessibility challenge"?A . Ideate marketing concepts to reach new audiences.B . Conduct an empathy workshop to understand the audience.C ....
Which course of action should CK's strategy designer propose to improve the situation?
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs. Which course of action should CK's strategy designer propose to improve the situation?A . Request product owners to envision future state and provide better requirements.B . Clarify requirements and enable quality assurance...
What is the most effective way a strategy designer could influence the stakeholders?
Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?A . Invite stakeholders as optional to all design team reviews.B . Create teambuilding events with stakeholders to build trust.C ....
What should the designer do?
A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge. What should the designer do?A . Pause the conversation and work through the conflict in a private setting.B . Take a vote among people in the room and pursue...
What should the strategy designer ask before framing the problem'?
The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this. What should the strategy designer ask before framing the problem'?A . How does a competitor solve for...
What should analogous research help them accomplish?
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience. What should analogous research help them accomplish?A . Bring fun into an otherwise boring project.B . Explain a complex strategy to varied stakeholders.C . Generate unexpected...
