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What are these instructions known as?
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer What are these instructions known as?A . Fulfilment procedures B. Standard operating procedures C. Standard engagement stepsView AnswerAnswer: B Explanation: Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task...
Which strategy supports the solution?
A sales representative proposes an engagement solution that works seamlessly across all media to a customer. Which strategy supports the solution?A . Multi-channel B. Two-way dialogue C. Social networksView AnswerAnswer: A Explanation: Multi-channel is the strategy that supports an engagement solution that works seamlessly across all media. Multi-channel means using...
How should the sales rep convince the customer to find the solution invaluable and close the contract?
A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract. How should the sales rep convince the customer to find the solution invaluable and close the contract?A . Offer promotional discounts. B. Bundle additional products. C. Extend a free trial.View AnswerAnswer:...
Which session type should the sales rep hold with the prospect?
A sales representative compiled research about a prospect. The sales rep is now ready to set up an initial collaboration session with the prospect. Which session type should the sales rep hold with the prospect?A . Negotiation B. Renewal C. DiscoveryView AnswerAnswer: C Explanation: Discovery is the session type that...
In which way should a sales representative drive trust through professional competency?
In which way should a sales representative drive trust through professional competency?A . Asking questions to look for common interests, personal motivators, and hesitation B. Collecting and processing information on products, competitors, and industries C. Understanding the buyer's experience in the market and years of serviceView AnswerAnswer: B Explanation: Professional...
Which strategy helps minimize price challenges?
A sales representative wants to avoid getting a price objection during a meeting near the end of the sales cycle. Which strategy helps minimize price challenges?A . Showing a competitor pricing matrix during the meeting. B. Presenting a discount at the beginning of the conversation. C. Building in value-based conversation...
What should the sales rep do?
A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value. What should the sales rep do?A . Acknowledge the customer's concerns while trying to find easier customers....
How should the sales rep build credibility with the prospect to better their chances of a successful pitch?
After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer. How should the sales rep build credibility with the prospect to better their chances of a successful pitch?A . Base the pitch on what the prospect has explicitly told them in previous...
What should be the main objective of this presentation?
A sales representative is preparing a presentation to showcase the value proposition of their solution to a prospect. What should be the main objective of this presentation?A . To provide an in-depth analysis of the prospect's competitors and market trends B. To build credibility with the prospect using their public...
What should the sales representative check to fulfill the order through a different warehouse?
A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled. What should the sales representative check to fulfill the order through a different warehouse?A . Product inventory B. Shipping time C. Pricing informationView AnswerAnswer: A Explanation: Product inventory is what the sales...
