Salesforce AI Specialist

Universal Containers wants to utilize Einstein for Sales to help sales reps reach their sales quotas by providing Al-generated plans containing guidance and steps for closing deals. Which feature should the AI Specialist recommend to the sales team?A . Find Similar DealsB . Create Account PlanC . Create Close PlanView...

Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot. How should the AI Specialist monitor Copilot's usability and the assignment of actions?A . Run a report on the Platform Debug Logs.B . Query the Copilot log data using the metadata...

What is the role of the large language model (LLM) in executing an Einstein Copilot Action?A . Find similar requests and provide actions that need to be executedB . Identify the best matching actions and correct order of executionC . Determine a user's access and sort actions by priority to...

Universal Containers plans to implement prompt templates that utilize the standard foundation models. What should the AI Specialist consider when building prompt templates in Prompt Builder?A . Include multiple-choice questions within the prompt to test the LLM's understanding of the context.B . Ask it to role-play as a character in...

Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?A . Data Cloud-triggered flowB . Template-triggered prompt flowC . Unified-object linking flowView AnswerAnswer: B Explanation: In this scenario, Universal Containers wants to bring data from...

Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein...

Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this in Einstein Copilot?A . Use the standard Copilot action.B . Create a custom Copilot action...

An AI Specialist implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The AI Specialist needs to configure the system to use the most accurate and up-to-date information for email generation. Which...

An administrator wants to check the response of the Flex prompt template they've built, but the preview button is greyed out. What is the reason for this?A . The records related to the prompt have not been selected.B . The prompt has not been saved and activated,C . A merge...

An AI Specialist wants to use the related lists from an account in a custom prompt template. What should the AI Specialist consider when configuring the prompt template?A . The text encoding (for example, UTF-8, ASCII) optionB . The maximum number of related list merge fieldsC . The choice between...