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What are some key benefits of AI in improving customer experiences in CRM?
What are some key benefits of AI in improving customer experiences in CRM?A . Improves CRM security protocols, safeguarding sensitive customer data from potential breaches and threatsB . Streamlines case management by categorizing and tracking customer support cases, identifying topics, and summarizing case resolutionsC . Fully automates the customer service...
A customer using Einstein Prediction Builder is confused about why a certain prediction was made. Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?
A customer using Einstein Prediction Builder is confused about why a certain prediction was made. Following Salesforce's Trusted AI Principle of Transparency, which customer information should be accessible on the Salesforce Platform?A . An explanation of how Prediction Builder works and a link to Salesforce's Trusted AI PrinciplesB . An...
Which type of bias results from data being labeled according to stereotypes?
Which type of bias results from data being labeled according to stereotypes?A . AssociationB . SocietalC . InteractionView AnswerAnswer: B Explanation: “Societal bias results from data being labeled according to stereotypes. Societal bias is a type of bias that reflects the assumptions, norms, or values of a specific society or...
Which data quality dimension is affected in this scenario?
Cloud Kicks wants to develop a solution to predict customers product interests based on historical data. The company found that employees from one region use a text field to capture the product category, while employees from all other locations use a plckllst. Which data quality dimension is affected in this...
Which type of bias is most likely to be encountered in this scenario?
Cloud Kicks implements a new product recommendation feature for its shoppers that recommends shoes of a given color to display to customers based on the color of the products from their purchase history. Which type of bias is most likely to be encountered in this scenario?A . ConfirmationB . SurvivorshipC...
Which Einstein capability uses emails to create content for Knowledge articles?
Which Einstein capability uses emails to create content for Knowledge articles?A . GenerateB . DiscoverC . PredictView AnswerAnswer: A Explanation: “Einstein Generate uses emails to create content for Knowledge articles. Einstein Generate is a natural language generation (NLG) feature that can automatically write summaries, descriptions, or recommendations based on data...
What are the three commonly used examples of AI in CRM?
What are the three commonly used examples of AI in CRM?A . Predictive scoring, reporting, Image classificationB . Predictive scoring, forecasting, recommendationsC . Einstein Bots, face recognition, recommendationsView AnswerAnswer: B Explanation: “Predictive scoring, forecasting, and recommendations are three commonly used examples of AI in CRM. Predictive scoring can help prioritize...
What is the best method to safeguard customer data privacy?
What is the best method to safeguard customer data privacy?A . Automatically anonymize all customer data.B . Track customer data consent preferences.C . Archive customer data on a recurring schedule.View AnswerAnswer: B Explanation: “Tracking customer data consent preferences is the best method to safeguard customer data privacy. Data privacy is...
Which primary role does data Quality play In this AI application?
A healthcare company implements an algorithm to analyze patient data and assist in medical diagnosis. Which primary role does data Quality play In this AI application?A . Enhanced accuracy and reliability of medical predictions and diagnosesB . Ensured compatibility of AI algorithms with the system's InfrastructureC . Reduced need for...
How will this incomplete data quality impact the company's operations?
Cloud Kicks relies on data analysis to optimize its product recommendation; however, CK encounters a recurring Issue of Incomplete customer records, with missing contact Information and incomplete purchase histories. How will this incomplete data quality impact the company's operations?A . The accuracy of product recommendations is hindered.B . The diversity...
