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What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case...
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the...
Which three OmniStudio tools should the consultant recommend to meet these requirements?
A company needs to create a process that allows call center admins to retrieve all open cases that have a case type of "network issue" and submit the case data "as-is" to a back office system for validation in batch on a daily basis. Once the cases have been submitted,...
How should the consultant design the FlexCard solution to meet these requirements?
A company is designing a new console for contact center agents. The cards in the console need to display the following: • "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border. • "Awaiting Closure" cases with...
what can a DataRaptor Extract do?
what can a DataRaptor Extract do?A . Create data in multiple related objectsB . Extract data from a spreadsheetC . Retrieve data from multiple related objectsD . Load data from external sourcesView AnswerAnswer: C
What solution should the consultant recommend?
A company has designed a process that extracts a large amount of data from a Salesforce object. Due to the volume of data that will be retrieved, it is important that Governor limits are not exceeded. What solution should the consultant recommend?A . DataRaptor Extract with ChainingB . DataRaptor Turbo...
What FlexCard design solution should the consultant recommend?
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when...
What is the purpose of Step elements in OmniScript?
What is the purpose of Step elements in OmniScript?A . Allows the user to input dataB . Groups elements that extract dataC . Enables the use of repeatable blocksD . Organizes the script into one or more pagesView AnswerAnswer: D
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Choose 3 answers
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Choose 3 answersA . Prefill data for users when possibleB . Replicate existing processes as-isC . Provide keystroke commands for data entryD . Divide complex processes into sectionsE . Provide user help textView AnswerAnswer: A,D,E
According to best practice, what data source should be used?
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and...
