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How would they accomplish this in service cloud?
A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?A . The agent uses a customized next best offer widget powered by the interaction studioconnector B....
What are the three primary areas of data stored in IS which represent a company's key business informative?
What are the three primary areas of data stored in IS which represent a company's key business informative?A . User behaviour B. Employeeperformance C. Shadow catalog information D. Statstical tracking of KPI's E. Operational informationView AnswerAnswer: A,C,D
What are the two competitive advantages of interaction studio? [check]
What are the two competitive advantages of interaction studio? [check]A . Monitors active time spent and true engagement B. Integrated content management system C. Managers Consent D. True Real-Time DecisioningView AnswerAnswer: A,D
What is the rule criteria that you can use in the segment creation process?
What is the rule criteria that you can use in the segment creation process?A . Actions B. Socialmentions C. Email click throughs D. DimensionsView AnswerAnswer: A
The sitemap provides the functionality that enables IS to identify which three items?
The sitemap provides the functionality that enables IS to identify which three items?A . Page types B. content zones C. attributes D. campaign E. TemplatesView AnswerAnswer: A,B,C
