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What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?A . Give the Minimize Travel Service Objective the highest weight.B . Remove the ASAP Service Objective.C . Remove the Match Location Work Rule.D ....
Which two upsell activities should the CSR consider?
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.A . Open a Case and inform Customer of weekend service pricing.B...
What combination of Salesforce features should a Consultant recommend to support this use case?
Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?A . Assets and Entitlements.B . Assets and Service Contracts.C . Accounts and Service Contracts.D . Accounts...
What solution should a Consultant recommend to efficiently manage installation and decommission work?
Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?A . Validation Rules and Work TypesB . Work Types and Skill RequirementsC ....
How should a Consultant recommend this information be tracked?
Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?A . Create a new Work Order and relate it to the previous Work Order.B . Create a new Work...
Which three configurations should a Consultant implement to ensure this can be achieved?
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap...
How can this be achieved?
Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?A . With Entitlement TemplatesB . With WorkflowsC . With Process BuilderD . With Work Order Types.View AnswerAnswer: C
Which three Field Service processes should a Consultant recommend to accomplish this goal?
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.A . Adjust Scheduling PolicyB . Knowledge BaseC . Customer EntitlementsD . DispatchingE . SchedulingView AnswerAnswer: A,B,D
How should a Consultant recommend implementing this feature?
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?A . Create CSS in the Dispatcher’s Console.B . Add Fields on the Page Layout.C . Use Lookup Fields.D . Configure Field Sets on the...
How can this be supported using standard fields and features?
Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?A . Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians...
