FSL-201

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?A . Configure a new Service Level for immediate assignment.B . Postpone all lower-priority jobs and extend Due Dates.C ....

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?A . Service Objectives and Work TypesB . Service Objectives and Work RulesC . Service Levels and Work RulesD . Service Contracts and Service Levels.View AnswerAnswer: B

Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?A . Utilize Standard Global Service Price Book Entries.B . Utilize multiple country-specific Price Books.C . Utilize country-specific Price...

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?A . Work Order Record Types for Break-fix, Install, and Inspection.B . Work Type Line Items for Install,...

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?A . Work Order Line Items require a Case for...

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?A . Create a Process Builder to generate a...

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?A . Create a Quick Action that will create a new Service Appointment record.B . Create a Visualforce page that will create a...

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answersA . Soft BoundariesB . Customer FirstC . High IntensityD . Emergency PolicyView AnswerAnswer: A,B

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?A . Deliver Service Report, capture signature, update records, sync device.B . Capture signature, sync device, update record, deliver Service Report.C...

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?A . Use Assets and define a hierarchy.B . Use a custom object to model the BoD . Use an ERP to manage the BoF . Use Products and add to an Order.View AnswerAnswer:...