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page layouts?
When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?A . When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)B...
Which two capabilities will now be available?
Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work. Which two capabilities will now be available?A . Attach Knowledge Articles to Work Order Line Items Only.B . Manage Attached Articles and Search the Knowledge Base.C . Attach Articles to Work Orders...
Which three should a Consultant set up in order to achieve this requirement?
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?A . Create Account-wide Discounts.B . Apply Promotion to the Work Order.C . Apply Price Book to the Work Order.D...
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.A . Implement Work Types and Skill Assignments.B . Implement Assignment...
How should a Consultant recommend tracking the work?
Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?A . Parent/Child Work OrdersB . Cases OnlyC . Cases and Work OrdersD . Work Orders onlyView AnswerAnswer: A
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answersA . Products Required for Service ResourcesB . Products Required for Service AppointmentsC...
What should a Consultant recommend so the Field Technician sees only the necessary fields?
Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?A . Field Technician Page LayoutsB . Field Technician Visualforce...
Which two object should a Consultant recommend to meet this requirement?
Universal Containers’ (UC) customers have asset scheduled to be moved between locations by field personnel. UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answersA . Work OrdersB . AssetsC . CasesD . Service AppointmentsView...
How can this requirement be met?
Universal Containers wants to process mobile payments. How can this requirement be met?A . Attach a picture of the credit cardB . Add a custom filed to store the credit card numberC . Create a custom payments objectD . Install an AppExchange package.View AnswerAnswer: D
Which two recommendations should a Consultant make?
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.A . Publish training documentation in a closed chatter group.B . Increase training to Sales Representatives.C ....
