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What capability should a Consultant enable?
Universal Containers wants to have more control over the geography in which their Technicians are performing work . What capability should a Consultant enable?A . Service Territories B. Geotracking C. Territory Management D. Location ManagementView AnswerAnswer: A
Which three steps should a Consultant recommend to track the number of parts consumed?
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck . Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.A . Build...
How should the Consultant meet this requirement?
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date. How should the Consultant meet this requirement?A . Define a generation horizon of 14 days. B. Define a generation timeframe of 14 days....
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answersA . Leverage the match skills work rule when scheduling appointments B. Create skills that relate to qualifications from setup...
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?
What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?A . Service Objectives and Work Types B. Service Objectives and Work Rules C. Service Levels and Work Rules D. Service Contracts and Service Levels.View AnswerAnswer: B
How would a Partner user update the Work Order record from a mobile device?
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources . How would a Partner user update the Work Order record from a mobile device?A . Field service mobile app B. Salesforce mobile app C. Work Order...
Which three should a Consultant set up in order to achieve this requirement?
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order . Which three should a Consultant set up in order to achieve this requirement?A . Create Account-wide Discounts. B. Apply Promotion to the Work Order. C. Apply Price Book to the Work...
Which two approaches will contribute to this goal?
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling . Which two approaches will contribute to this goal? Choose 2 answersA . Reduced Work Orders per Shift. B. Reduced Overtime per Work Order. C. Reduced Travel Time per Work Order. D. Reduced Absences per...
How can CSAT information be collected?
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete . How can CSAT information be collected?A . Add the CSAT Visualforce page to the Work Order. B. Install the Survey Snap-in for CSAT capture. C. Install an AppExchange Package. D. Enable the CSAT Quick Action...
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?A . Scheduled start, scheduled end B. Actual start, actual end C. Earliest start permitted, due date D. Arrival window start, arrival window endView AnswerAnswer: C
