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How can these certifications be manager on the Resource?
Often, Technicians earn certifications that must be renewed periodically to ensure their skills remain up-to-date . How can these certifications be manager on the Resource?A . Add the Resource Skill and track certification using reminder. B. Add the Resource Skill and create Absence once expired. C. Add the Resource Skill...
What should a consultant recommend to achieve this requirement?
universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined What should a consultant recommend to achieve this requirement?A . skill requirement work type and case process B. work type skill routing skill...
What configuration should a Consultant recommend for the Scheduling Policy?
Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active . What configuration should a Consultant recommend for the Scheduling Policy?A . Match Fields B. Required Resource C. Match Boolean D. Preferred ResourceView AnswerAnswer: C
How should consultants meet these requirements?
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?A . Work order will have...
What should a consultant recommend to control their technicians?
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?A . field sets B. page layouts C. mini page layouts D. visual force pageView AnswerAnswer: B
How should a Consultant assign Service Appointments to the Polygon?
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy. How should a Consultant assign Service Appointments to the Polygon?A . Set the Polygon Assignment Policy to the Highest Level. B. Set the Territory Assignment Policy to the Highest Level. C....
What will help reduce DSO?
Universal Containers’ DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time . What will help reduce DSO?A . Require Technicians log all non-billable hours. B. Require customer signature on billable Work Orders C. Require approval on all Installations. D. Require...
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed?
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work . Which two of the following must be considered as part of this solution to ensure Work...
Universal container want to track technician van stock and consigned products.
Universal container want to track technician van stock and consigned products. How can this will be accomplished using the field service lightning standard object modelA . Service resources will track van stock. Location will track time and customer sites B. Location will track van stock. Account will track consigned products...
How should the workload be assigned to other Field Technicians?
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick . How should the workload be assigned to other Field Technicians?A . Drag and drop the Service Appointments to other available Resources and run Optimization....
