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Which three Field Service processes should a Consultant recommend to accomplish this goal?
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)A . Adjust Scheduling PolicyB . Knowledge BaseC . DispatchingD . Customer EntitlementsE . SchedulingView AnswerAnswer: ABC
Which two upsell activities should the CSR consider?
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? (Choose two.)A . Open a Case and send email with new Service offerings.B ....
How can this be achieved?
Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am. How can this be achieved?A . Use Customer Operating Hours.B . Use Exact Appointments on the Work Types.C . Use...
What is the correct routing match to reach 172.16.1.5/32?
What is the correct routing match to reach 172.16.1.5/32?A . 172.16.1.0/26B . 172.16.1.0/25C . 172.16.1.0/24D . the default routeView AnswerAnswer: A
Which two of the following should a Consultant recommend?
Universal Containers wants to track the total associated price when servicing Work Orders for Customers. Which two of the following should a Consultant recommend? (Choose two.)A . Use Work Order and Work Order Line Items.B . Use a custom object to model the Work Order pricing.C . Use the Einstein...
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed?
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders...
How can a consultant ensure agents can verify coverage?
Universal Containers maintains their service level agreements at the customer level only. How can a consultant ensure agents can verify coverage?A . Set up Entitlement Process, set up Service Contracts, display the related List on the Contact Page Layout.B . Create Milestones, set up Entitlement Process, display the related List...
