Field Service Lightning Consultant

Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work . Which two capabilities will now be available?A . Attach Knowledge Articles to Work Order Line Items Only.B . Manage Attached Articles and Search the Knowledge Base.C . Attach Articles to Work...

Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order. What should consultant leverage...

A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day. Which setting should a consultant consider to improve travel time accuracy?A . Minimum grade, default operating hourB . Estimated travel time, minimize travelC . Travel speed unit, actual travel timeD...

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer’s install base . What should a Consultant recommend to track the lifecycle?A . Utilize lifecycle Object tracking on Assets.B . Utilize Field History Tracing on Assets.C . Utilize...

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service . How should a Consultant recommend UC handle unplanned service during times of severe weather?A . Configure a new Service Level for immediate assignment.B . Postpone all lower-priority jobs and extend Due Dates.C...

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?A . User TerritoryB . Service Territory MemberC . Service TerritoryD . Work OrderView AnswerAnswer: A

Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component . How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?A . Use Work Orders and define a hierarchy.B...

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?A . Custom gantt filterB . Custom lightning componentC . Custom report in a private report folderD . Custom list viewView AnswerAnswer: A

A Consultant is helping Universal Containers define its mobile approach. Which requirement would lead a Consultant to recommend the Salesforce Field Service mobile app instead of the Salesforce mobile app?A . Support service processes with custom Lightning ComponentsB . Visibility of Technicians with geolocation trackingC . Access to Lightning Knowledge...

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?A . Utilize a custom Price Book specific to each country.B . Utilize the standard Price Book with pricing rules applied.C . Utilize a custom Price Book with pricing rules applied.D...