Field Service Lightning Consultant

Universal Containers has identified a business process in which a Customer Support Agent reviews an existing Work Order and needs to associate an additional part to the order for the Technician to successfully complete the job. How should a Consultant support this process?A . Add a new Product Required to...

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field . Which option should a Consultant recommend?A . Log a follow-up task on the Work Order.B . Call the Sales Team with the Opportunity.C . Create a custom filed on the Work Order.D . Create a...

technicians at Universal container use the field service lightning mobile app at a customer site. After completing th3 work technician updates the service appointment status to complete and save the records. Dispatcher see the appointment as dispatched on the console instead of seeing the complete status update Which two troubleshooting...

when completing a work order in the field, the technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signatures capture?A . create two service reports and add one signature block to eachB . create relevant signature types and add signature blocks to the...

Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?A . Adjust the scheduled end field on the service appointmentB . Change the status field on the service appointmentC . Update...

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit. How should a Consultant configure the Maintenance Plan to meet this requirement?A . Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.B . Set...

universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service ?A . Use the work type to define the installation services for each product-...

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck . Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.A . Build...

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements?A . Create Permission Sets and assign the Salesforce Field...

Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order . Which three should a Consultant set up in order to achieve this requirement?A . Create Account-wide Discounts.B . Apply Promotion to the Work Order.C . Apply Price Book to the Work...