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How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less...
How should the Consultant meet these requirements?
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician. How should the Consultant meet these requirements?A . Each Asset...
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?A . Resource Availability B. Extended Match C. Required Resource D. Match FieldView AnswerAnswer: D Explanation: This work rule should be used to assign service resources based on related object records, such...
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Universal Containers is implementing Work Order Management to better support its clients. Which two approaches should the Consultant consider to create work skills for the Service Resources? Choose TWO answersA . Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill...
Which steps are needed to configure the signature capture?
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signature capture?A . Create a Flow that adds two Signature Blocks when the Service Report is generated, B. Create relevant Signature Types and add Signature...
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion. What should a Consultant utilize to meet this requirementA . Entitlement Templates B. Entitlements C. Work Types D. Work Order Record TypesView AnswerAnswer: C Explanation:...
How should the callout for multiple panels be treated in Salesforce?
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels...
Which two approaches should a Consultant recommend to accurately track these visits?
CORRECT TEXT Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work. Which two approaches should a Consultant recommend to accurately track these visits? Choose TWO answers A. Create a new Work Order and Service Appointment. B. Reschedule the Work Order...
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solution be configured to ensure technicians can access relevant Knowledge articles?A . Create a quick action on the work...
What should a Consultant implement to accomplish this requirement?
Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise. What should a Consultant implement to accomplish this requirement?A . Define Work Types, Define Work Order Status, Set up Resource Skills B. Set up Skill Requirements, Define Work Types, Set up...
