- All Exams Instant Download
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls. Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls? Choose 2 answersA . Create a...
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
Which three factors should a Consultant consider when configuring routing? Choose 3 answers A. Configure Schedule Policy by modifying Work Rules and Service Objectives. B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks. C. Default Travel Speed is used only if...
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answersA . Appointments on the first Tuesday of the month B. Site inspections during the first week of the "year C. Quarterly sales visits to a customer D. Weekly recurring appointments at 8:00 AMView AnswerAnswer: A,D Explanation: These two...
What is preventing the drip feed from triggering?
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue. What is preventing the drip feed from triggering? A. The appointment status is going from Scheduled to Completed. B. The status...
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers A. Color Palettes B. Gantt C. Gantt Map D. Appointment ListView AnswerAnswer: A,B Explanation: To visualize Rule Violating Service Appointments on the Dispatcher Console, the Consultant should use: A. Color...
Which steps should the Consultant take to meet these requirements?
Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements? A. Create Permission Sets and assign the Salesforce Field...
Which two scheduling policy changes should a Consultant recommend?
Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look at the resource'’s secondary...
What should a Consultant recommend to meet this requirement?
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?A . Add the field history tracking related list to the Asset Page and configure the Product Request object, B. Add the Related Asset related list to...
Which two items should the Consultant recommerd to meet the requirement?
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the Consultant...
What should a Consultant recommend to control their Technicians’ view?
Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the Salesforce Field Service mobile app. What should a Consultant recommend to control their Technicians’ view?A . Page Layouts B. Mini-Page Layouts C. Field Sets D. Visualforce PagesView AnswerAnswer: C Explanation: Field Sets allow controlling...
