Field Service Consultant V2

Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?A . Add the field history tracking related list to the Asset Page and configure the Product Request object, B. Add the Related Asset related list to...

Dispatchers at Universal Containers want to ensure resources assigned to a Work Order have the appropriate level of expertise. What should a Consultant implement to accomplish this requirement?A . Define Work Types, Define Work Order Status, Set up Resource Skills B. Set up Skill Requirements, Define Work Types, Set up...

Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look at the resource'’s secondary...

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments. When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment? Choose 2 answersA . Scheduled End B. Arrival Window Start C....

CORRECT TEXT Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work. Which two approaches should a Consultant recommend to accurately track these visits? Choose TWO answers A, Create a new Work Order and Service Appointment. B. Reschedule the Work Order...

universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?A . Add the field history tracking related list to the assets page and configure the asset relationships object B. Add the related asset related list to...

Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift. Which feature should the Consultant recommend to meet the requirement?A . Service Appointment Reports B. Service Resource Dashboard C. Street-level Routing D. Aerial RoutingView AnswerAnswer: C Explanation: This option allows visualizing the planned travel...

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?A . The Preferred Resource service objective is ignored for active Crew Members. B. Capacity-based scheduling is supported for Service Crews. C. A service resource can...

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician. How should the Consultant meet these requirements?A . Each Asset...

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels...