Field Service Consultant V2

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solution be configured to ensure technicians can access relevant Knowledge articles?A . Create a quick action on the work...

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site. Which two Maintenance Plan settings should the Consultant recommend? Choose 2 answersA . Service Appointment...

When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance. Which steps are needed to configure the signature capture?A . Create a Flow that adds two Signature Blocks when the Service Report is generated, B. Create relevant Signature Types and add Signature...

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answersA . Select a Service Appointment from the list and use the “Schedule” action. B. Select a Service Appointment...

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?A . Resource Availability B. Extended Match C. Required Resource D. Match FieldView AnswerAnswer: D Explanation: This work rule should be used to assign service resources based on related object records, such...

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete. Which feature should the Consultant use to reduce travel time and increase Technician productivity?A . Reschedule Appointment...

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?A . Maintenance Plan B. Product Item C. Entitlement Plan D. AssetsView AnswerAnswer:...

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times. How should a Consultant implement this process?A . Create two Service Appointments and assign two different Resources. B. Create one Service Appointment and add two Required Resources. C. Create...

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them. How should a Consultant provide access to the Salesforce Field Service...

How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?A . Use Map Report Layers. B. Color code using Gantt Palettes. C. Create a Gantt Action to highlight. D. Add the relevant field to the Field Set.View AnswerAnswer: B Explanation: Gantt Palettes allow the dispatcher...