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in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answersA . Jobs can take longer than the available resources hours in a day. B. jobs need to be performed at the same site on the same day of the week. C. jobs require multiple stages...
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician’s next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician. What automated processing should...
Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?
Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers’ customers?A . Actual Start, Actual End B. Arrival Window Start, Arrival Window End C. Scheduled Start, Scheduled End D. Earliest Start Permitted, Due DateView AnswerAnswer: D Explanation: Earliest...
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answers
Which two scenarios are fully supported by Maintenance Plans? Choose 2 answersA . Appointments on the first Tuesday of the month B. Site inspections during the first week of the "year C. Quarterly sales visits to a customer D. Weekly recurring appointments at 8:00 AMView AnswerAnswer: A,D Explanation: These two...
Which approach should a Consultant recommend to realign available resources with open work?
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers. Which approach should a Consultant recommend to realign available resources with open work?A . Resource Schedule Optimization B. Emergency scheduling C. Global optimization D. Customer First schedulingView AnswerAnswer: C Explanation:...
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed. Which two configurations should a Consultant implement to prevent Work Orders from being closed? Choose 2 answersA . Custom Work Order Escalation Rules B. Custom Approval Process on Work Orders C. Custom...
Which two items should the Consultant recommerd to meet the requirement?
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the Consultant...
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls. Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls? Choose 2 answersA . Create a...
Which feature should the Consultant configure to meet this requirement?
Universal Containers needs a team to perform periodic maintenance on the most complex products. Which feature should the Consultant configure to meet this requirement?A . Required Resource B. Preferred Resource C. Service Crew D. Technicians with Required SkillsView AnswerAnswer: C Explanation: This feature should be configured to meet this requirement,...
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answersA . Color Palettes B. Gantt C. Gantt Map D. Appointment ListView AnswerAnswer: A,D Explanation: Color Palettes are settings that allow dispatchers to customize the colors of service appointments on the...
