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Which licensing will be required for the Field Service Schedule Optimization user?
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation. Which licensing will be required for the Field Service Schedule Optimization user?A . Resource License B. Salesforce License C. Dispatcher License D. Scheduling LicenseView AnswerAnswer: B Explanation: This licensing will be required for the Field Service...
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion. What should a Consultant utilize to meet this requirementA . Entitlement Templates B. Entitlements C. Work Types D. Work Order Record TypesView AnswerAnswer: C Explanation:...
How should the field service administrator ensure this requirement is met?
AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app. How should the field service administrator ensure this requirement is met?A . Instruct the dispatcher...
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less...
What should a Consultant recommend to control their Technicians’ view?
Universal Containers wants to limit their Technicians’ view of Work Orders and Service Appointments in the Salesforce Field Service mobile app. What should a Consultant recommend to control their Technicians’ view?A . Page Layouts B. Mini-Page Layouts C. Field Sets D. Visualforce PagesView AnswerAnswer: C Explanation: Field Sets allow controlling...
Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occur?
A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make...
How should the Consultant meet this requirement?
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date. How should the Consultant meet this requirement?A . Define a generation horizon of 14 days. B. Define a generation timeframe of 14 days....
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?A . Create a recurring Service Appointment. B. Use the Resource Availability Rule. C. Use appropriate...
What is preventing the drip feed from triggering?
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue. What is preventing the drip feed from triggering?A . The appointment status is going from Scheduled to Completed. B. The status...
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day. How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?A . Three Service Territories with fewer than 50 resources B. Two Service Territories that split the Service Resources evenly C....
