Field Service Consultant V2

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician. What should the Consultant recommend to meet this requirement?A . Create and schedule independent Work Orders...

Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work. What should the Consultant recommend to meet this requirement?A . Apply the Reshuffle action within the Gantt. B. Define a Global Optimization job to run hourly. C. Create a custom Gantt...

Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders. Which three considerations should the Consultant take into account? Choose 3 answersA . An Entitlement Process must be applied to both Cases and Work Orders. B. Milestones for Work Orders can be configured in Setup. C. Milestones for...

Which three factors should a Consultant consider when configuring routing? Choose 3 answersA . Configure Schedule Policy by modifying Work Rules and Service Objectives. B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks. C. Default Travel Speed is used only if...

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site. Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answersA . Quantity and Unit of Measure are required when adding a Required Product. B. Validation Rules and...

Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this? Choose answersA . Leverage the Match Skills Work Rule when scheduling appointments. B. Leverage the Match Skills Scheduling Policy when scheduling appointments....

universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app. What should a consultant recommend to control their technicians?A . mini page layouts B. page layouts C. field sets D. visual force pageView AnswerAnswer: C Explanation: This option should be...

Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?A . Create a...

An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?A . Create one service resource and assign the relevant permission set license B. Create two skills records and assign them to service resources...

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue. Which sequence of steps should a Consultant recommend to dispatch the Technician?A . Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment. B. Create Work Order,...