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Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)A . Products Required for Work Orders B. Products Required for Service Appointments...
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order. What should a Consultant...
What should a Consultant utilize to track the lifecycle?
Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant utilize to track the lifecycle?A . A Work Order related list on Assets B. Custom fields for change tracking on Assets C....
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records?
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created. Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answersA . Create a new user territory associated...
Which two scheduling policy changes should a consultant recommend?
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services...
Once a replacement has been made, where can the Asset Relationships be viewed?
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app. Once a replacement has been made, where can the Asset Relationships be viewed?A . Only the Primary Assets related list on the Asset object B. Only...
How should a Consultant configure Salesforce Field Service to track the work performed?
Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?A . Create a...
What Price Book structure is recommended?
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?A . Utilize a custom Price Book specific to each country. B. Utilize the standard Price Book with pricing rules applied. C. Utilize a custom Price Book with pricing rules applied....
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solution be configured to ensure technicians can access relevant Knowledge articles?A . Create a quick action on the work...
If the Service Appointment is cancelled, which users will have visibility to the record?
The Org-Wide Default sharing for a Service Appointment is set to Private. If the Service Appointment is cancelled, which users will have visibility to the record?A . wner of Service Appointment and members of User Territory B. Assigned Resources, Owner of Service Appointment and members of Service Territory C. Assigned...
