Field Service Consultant V1

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit. How should a Consultant configure the Maintenance Plan to meet this requirement?A . Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders. B. Set...

universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?A . Add the field history tracking related list to the assets page and configure the asset relationships object B. Add the related asset related list to...

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?A . Designate a Skill-based resource to the...

Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider? Choose 2 answersA . Generate service in the organization's default language B. Send a feedback survey to the customer when a...

An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. What should the Consultant leverage to meet this requirement?A . Maintenance Plan B. Product Item C. Entitlement Plan D. AssetsView AnswerAnswer:...

CORRECT TEXT Universal Containers has discovered that many of its Technicians’ initial visits require a return visit to complete the work. Which two approaches should a Consultant recommend to accurately track these visits? Choose 2 answers A, Create a new Work Order and Service Appointment. B. Reschedule the Work Order...

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees. How can geolocation tracking for contractors be disabled?A . Set the Geolocation Update Frequency field to zero for contractors. B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it...

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers. Which approach should a Consultant recommend to realign available resources with open work?A . Resource Schedule Optimization B. Emergency scheduling C. Global optimization D. Customer First schedulingView AnswerAnswer: B

Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update. Which two troubleshooting steps...

CORRECT TEXT Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date. How can these certifications be managed on the Resource? A, Add the Resource Skill and track certification using reminder. B. Add the Resource Skill and create Absence once expired. C. Add the...