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Which two items should the Consultant recommend to meet the requirement?
Service Appointments in a “Cannot Complete” status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes. Which two items should the Consultant...
How should the consultant make this requirement?
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?A . Create a work rule with two required skills B. Create a two-service crew C. Create...
What solution should a Consultant recommend to satisfy this requirement?
Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?A . Attachments on Cases. B. Knowledge Base on Cases. C. Custom Links on Work Orders. D. Knowledge Base on Work Orders.View...
How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?A . Use Workflow to close...
Which two objects are required when configuring an optimization job? Choose 2 answers
Which two objects are required when configuring an optimization job? Choose 2 answersA . Service territory B. Polygons C. Work type D. Scheduling policyView AnswerAnswer: A,D
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?
Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician. What automated...
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?A . Scheduled start, scheduled end B. Actual start, actual end C. Earliest start permitted, due date D. Arrival window start, arrival window endView AnswerAnswer: C
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answersA . Color Palettes B. Gantt C. Gantt Map D. Appointment ListView AnswerAnswer: B,D
What should a consultant take into consideration?
Universal container has enabled field service lightning and want to enable milestones for work order. What should a consultant take into consideration?A . Creating milestones for word orders requires an entitlement for case B. Creating milestones trackers requires a custom lightning component C. Creating entitlements for work orders requires a...
Which steps should the consultant take to meet these requirements?
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments’ status using the dispatcher console Gantt chart. Which steps should the consultant take to meet these requirements?A . Create permission sets and assign the field service...
