Field Service Consultant

Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account. What should a Consultant recommend to track these work requests?A . Cases Only B. Cases, Work Orders, and Tasks...

which two considerations impact the scheduled time frame of multi-day work? Choose 2 answersA . Assigned resource B. Homebase travel C. Resource skill level D. Break durationView AnswerAnswer: A,D

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?A . Create a Process Builder to generate a...

Universal Containers is implementing Work Order Management to better support its clients. Which two approaches should the Consultant consider to create work skills for the Service Resources? Choose 2 answersA . Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill...

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?A . Capture signature, update record, sync device, deliver Service Report. B. Deliver Service Report, capture signature, update record, sync device....

Each container consists of multiple parts that are tracked by Asset records. Universal Container's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges. How should a Consultant configure Salesforce Field Service to track the work performed?A . Create a...

A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician. What should the Consultant recommend to meet this requirement?A . Create and schedule independent Work Orders...

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician. How should the Consultant meet these requirements?A . Work Orders...

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy. How should a Consultant assign Service Appointments to the Polygon?A . Set the Polygon Assignment Policy to the Highest Level. B. Set the Territory Assignment Policy to the Highest Level. C....

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?A . Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service...