Field Service Consultant

universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?A . Custom gantt filter B. Custom lightning component C. Custom report in a private report folder D. Custom list viewView AnswerAnswer: A

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2. How should the Consultant configure the Contractors' experience?A . Assign...

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?A . Create a recurring Service Appointment B. Create Resource Absences every day. C. Use appropriate Resource...

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answersA . Soft Boundaries B. Customer First C. High Intensity D. Emergency PolicyView AnswerAnswer: A,B

Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this...

Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?A . Use Territory-specific Operating Hours. B. Use Customer Operating Hours. C. Use Multiple Operating Hours with...

Universal Containers has customers who have previously negotiated pricing on some products. Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?A . Utilize a custom Global Price Book and add all products as Price Book Entries. B. Create customer-specific Price Books and...

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart. Which steps should the Consultant take to meet these requirements?A . Create Permission Sets and assign the Salesforce Field...

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?A . Validation Rules and Work Types B. Work Types and Skill Requirements C....

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?A . Field service mobile app B. Salesforce mobile app C. Work Order records...