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What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?
Universal Containers is implementing a customer community. What sharing mechanism should be used to allow customers to view their own cases even after those cases are assigned to a support agent?A . OWD and Apex Sharing B. Sharing Set C. Case co-ownership using Super User access D. Sharing Map and...
What should be done to help UC with user management?
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees. What should be done to help UC with user management?A . Recommend partners share user credentials. B. Delegate external user administration. C. Implement a limit...
What is the reason for this issue?
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement. During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the preconfigured...
What should an administrator do to capture information upfront on the Experience site?
Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer. What should an administrator do to capture information upfront on the Experience site?A . Create a flow for customers to fill out before initiating Chat....
What is the most likely cause for this issue?
A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it. What is the most likely cause for this issue?A . The experience has not yet been published. B. A change set containing the Network needs to be deployed. C. The "Enable ExperienceBundle Metadata API" setting...
Whet should NTO consider when building the MR help desk app?
Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloud to build the HR help desk app Whet should NTO consider when building the MR help desk app?A . HR user profits is only available in Enterprise and Performance Editions...
Mow should the Experience Cloud consultant implement this?
Cloud Kicks (CK) has built a site using Salesforce Experience Builder. The CTO of CK wants to give customers the ability to log in to the site using their Google credentials. CK also wants to access customers' basic Google profile data when they log in so the company can serve...
Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage?
DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company. Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage? Choose 3...
Which value is required in the user type?
Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site. CK wants to use the Just-in-Time Provisioning feature for Experience Cloud. Which value is required in the user type?A . Standard B. Username C. Entity ID D. Federation IDView AnswerAnswer: D
Which feature should UMS use to accomplish this?
Ursa Major Solar (UMS) would like to render a header and footer from an external content management system into its customer portal. Which feature should UMS use to accomplish this?A . Developer Console B. Compact Header Properties C. Rich Content Editor D. CMS ConnectView AnswerAnswer: D
