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Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site? Choose 3 answersA . Create an FAQ Knowledge article. B. Deploy a chatbox to address common...
Please Answer Questions Follow The Prompts Below
A . Retail managers need to be put in the executive role in the Role Hierarchy. B. Retail managers need to be given Super User access. C. A Sharing Ruleneeds to be created. D. A Sharing Set needs to be created.View AnswerAnswer: B
What should UC do to accomplish this?
Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites. What should UC do to accomplish this?A . Create a custom theme to apply to all Experience sites. B....
In what two ways can Lightning Bolt help DF accomplish this?
Dreamscape Flowers (DF) hasa community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and areinterested in setting up similar communities based on...
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
What accurately sequences the necessary steps to create a partner user from an enabled partner account?A . 1) Edit the user record to assign the correct role/profile. ee 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save. B. 1)...
Which template should NTO select when building its site?
Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs. Which template should NTO select when building its site?A . Partner Central B. Help Center C. Customer Account Portal D. Customer ServiceView AnswerAnswer: C
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Northern Trail Qutfitters implemented a chatbot on its Experience site. Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answersA . Number of lead records created B. CSAT (Customer Satisfaction score) C. Case deflection D. Average Handle Time compared to Bot Session...
What is the most likely cause for this issue?
A consultant needs to leverage Experience Bundle for a deployment but is unable to view it. What is the most likely cause for this issue?A . The experience has not yet been published. B. A change set containing the Network needs to be deployed. C. The "Enable Experience Bundle Metadata...
Which two points should the Experience Cloud consultant consider when reviewing the package?
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects. Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answersA . Custom list views for custom objects are not included as dependencies. B....
Which two user license types should be granted to customers to support this sharing requirement?
A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensurethat only appropriate customers can see these subscriptions. Which two...
