How can Sharing Sets be used to share records with Customer Community users?

How can Sharing Sets be used to share records with Customer Community users?A . Create one Sharing Set and add the objects to share in the SharingSet.B . Create one Sharing Set, select the ‘All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing...

September 25, 2021 No Comments READ MORE +

Which two steps are needed to complete self-registration in NTO’s Experience site?

Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in itsB2C Experience site. NTO is not looking to create a placeholder account. NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the Allow external users...

September 25, 2021 No Comments READ MORE +

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.Which template should Insightopia consider for its site?

Insightopia is planning to create a high-performance site for its partners. The Home page will feature multiple custom component that will provide insights and trends along with near real-time updates.Which template should Insightopia consider for its site?A . Partner CentralB . Customer Account PortalC . Build Your Own (LWR)D ....

September 24, 2021 No Comments READ MORE +

Which user visibility setting needs to be enabled at a minimum?

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO’s staff on their research-related submissions. Which user visibility setting needs to be enabled at a minimum?A . NoneB . Site User VisibilityC . Guest User VisibilityD . Portal User VisibilityView AnswerAnswer:...

September 24, 2021 No Comments READ MORE +

What are two ways a question can be escalated to a case? Choose 2 answers

What are two ways a question can be escalated to a case? Choose 2 answersA . Manually by a moderator selecting ‘’Escalate to Case’’ in the FeedB . Manually by users commenting ‘’Escalate’’C . Automatically via Case Assignment RulesD . Automatically via process Builder by meeting specified criteriaView AnswerAnswer: A,D

September 23, 2021 No Comments READ MORE +

What is a prerequisite for creating a user that has a Partner Community license?

What is a prerequisite for creating a user that has a Partner Community license?A . Select ‘’Enable as Partner’’ in the Experience Workspace.B . Ensure that the partner user has the ‘’ Enabled as partner’’ permission set.C . The ‘’Enable as Partner’’ action must be present on the Account page...

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Which functionality will meet the requirement best?

Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies. Which functionality will meet the requirement best?A . Manually share cases.B . Move users who need case...

September 22, 2021 No Comments READ MORE +

Which three KPIs could be used to help understand the chatbot's impact on customer service?

Northern Trail Qutfitters implemented achatbot on its Experience site. Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answersA . Number of lead records createdB . CSAT (Customer Satisfaction score)C . Case deflectionD . Average Handle Time compared to Bot Session TimeE...

September 21, 2021 No Comments READ MORE +

What are the three key features of Metadata API?

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments. What are the three key features of Metadata API? Metadata API might require manual migration for changes that involve unsupported settings and features.A . Metadata API is ideal when multiple work streams are involved.B . Metadata API...

September 21, 2021 No Comments READ MORE +

To which three objects can the Partner Super User access be applied? Choose 3 answers

To which three objects can the Partner Super User access be applied? Choose 3 answersA . OpportunitiesB . AccountsC . CasesD . Custom ObjectsE . CampaignsView AnswerAnswer: A,C,D

September 20, 2021 No Comments READ MORE +