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What option should a Consultant recommend to improve this situation?
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?A . Send an email CSAT survey.B . Decrease Resource Rank Score.C . Change the Scheduling Rules.D . Implement Signature Capture.View AnswerAnswer: D
How would a Partner user update the Work Order record from a mobile device?
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?A . Field Service mobile appB . Salesforce mobile appC . Work Order records...
What should a Consultant recommend?
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app. What should a Consultant recommend?A . Create a Quick Action on the Service Appointment to launch a Visualforce signature page.B . Create an Approval Process from the Service Appointment for the customer's Authorization.C ....
What should a Consultant recommend to achieve this requirement?
Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?A . Update...
What object relationship should the Consultant focus on to meet this requirement?
Universal Containers wants to track the work that is performed on the customer's install base. What object relationship should the Consultant focus on to meet this requirement?A . Products to AccountsB . Assets to ProductsC . Work Orders to AssetsD . Work Orders to ProductsView AnswerAnswer: D
What field type should be configured to capture this information?
Universal Containers wants their Technicians to record Asset Number using a barcode scanner when completing Work Orders. What field type should be configured to capture this information?A . BarcodeB . DateC . FormulaD . TextView AnswerAnswer: D
Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?
A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?A...
Which two recommendations should a Consultant make?
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? (Choose two.)A . Publish pre-release documentation on the Customer Community.B . Publish training documentation in a closed Chatter group.C...
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed?
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders...
In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders?
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? (Choose two.)A . Assign Skills and Skill Levels to Resources.B . Implement Assignment...
