Certified Heroku Architecture Designer

Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide? (Choose two.)A . Proactively adjust to demand fluctuations.B . More consistently meet customer response times.C . More...

Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5pm. How can this be achieved?A . Use Customer Operating Hours.B . Use Exact Appointments on the Work Types.C . Use...

Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory. What should a Consultant implement to meet this requirement?A . Implement a Quick Action to create a new Service Appointment on the existing Work...

Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? (Choose two.)A . Select the relevant Work Types for each Resource.B ....

Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?A . Use Products and Price Books to track the price.B . Use Opportunity Line Items and Price Books to track...

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?A . Create a Process Builder to generate a...

A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? (Choose three.)A . Build a report...

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?A . Managing page layouts and milestone trackers can be done in the Salesforce mobile app.B . Creating Entitlements for Cases and Work Orders must be separated.C ....

Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?A . Utilize custom fields for change tracking on Assets.B . Utilize Field History Tracking on Assets.C ....

Universal Containers' (UC) Technicians often report seeing competitors' assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?A . Manually create a competitor's Asset Record on the Field...