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What should the BA do next?
The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a...
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?A . Detailed user stories...
Which sign-offs should the BA seek?
Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process. Which sign-offs should the BA seek?A . Test cases to implement, individual...
What did the business analyst overlook before recommending that the release go live?
Northern Trail Outfitters launched a new feature on its Experience Cloud site to allow customers to compare features of similar products ahead of the major promotional event of the year. The user acceptance testing (UAT) passed successfully; however, many customers complained of issues when accessing the site. What did the...
Which option should the business analyst use as the functional requirement specification?
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal. Which option should the business analyst use as the functional requirement specification?A . Partners need to submit monthly sales reports.B . The portal...
What should the BA do to build trust with the stakeholder as the project continues?
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to...
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will...
What should the BA keep in mind during the process?
The Salesforce project team at Cloud Kicks is about to start a project that crosses sales and service teams. The business analyst (BA) has been tasked with writing user stories with the teams in a workshop. What should the BA keep in mind during the process?A . User stories encourage...
What should the business analyst do to gain the end users' cooperation?
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform. What should the business...
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?A . Identity OnlyB . Lightning PlatformC . SSO LicenseD . Salesforce LicenseView AnswerAnswer: A Explanation: Identity Only is the Salesforce standard license that can be given to someone who need...
