- All Exams Instant Download
What should the BA do to present this information?
The business analyst (BA) at Northern Trail Outfitters recently configured a feature on Opportunities for the sales team. The BA plans to gather feedback from a small group of end users before rolling out the feature to the entire company. What should the BA do to present this information?A ....
What should the business analyst do next?
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team. What should the business analyst do next?A . Ask the team to reprioritize the backlog and work on the item at the top.B . Ask...
Which step should the BA take next?
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team. Which step should the BA take next?A . Refine the...
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?A . Complete testing, build training materials, and elicit requirements for the next iteration.B . Create a data dictionary, write end user documentation, and review test scripts.C . Gather business requirements; create process maps, and write...
What should the BA use?
The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies...
Which step should the business analyst take next?
Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback: • The functionality described in the test case is working as expected. • The...
Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we...
Which groups should the business analyst work with to gain full alignment on a common program vision and strategy?
Universal Containers is about to kick off a new Salesforce implementation, bringing both sales and service teams onto the platform. Each team has been managing Accounts and Contacts in their own way even though the Accounts and Contacts are shared between the teams. This has resulted in disagreements about what...
Which mistake did the BA make when creating this story?
A business analyst (BA) at Northern Trail Outfitters was asked to create a new user story for a Sales Cloud update requested by the inside sales team. The BA created the following story: "As a user, I need visibility to customers' purchase history details so I can increase efficiencies and...
Which key attributes should the BA look for when reviewing the process maps?
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA): Case Creation • Case Triage • Case Assignment • Case Management • Case Closure Which key attributes should...
