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What should the business analyst do to help the team work together more effectively?
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction. What should the business analyst do to help the...
Which activity should be handled by a business analyst assigned to this project?
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department. Which activity should be handled by a business analyst assigned to this project?A . Work with Salesforce to purchase the necessary licenses.B . Manage existing Salesforce applications and activities.C . Understand current business processes...
Which tool is used to create reports, incorporate filters and select the Report Type?
Which tool is used to create reports, incorporate filters and select the Report Type?A . Data LoaderB . Report BuilderC . A csv file that will then get imported.D . Report ComposerView AnswerAnswer: B Explanation: Report Builder is the tool used to create reports, incorporate filters and select the Report...
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.A . 2 FAB . Single Sign-OnC . Email ProofD . Login LinkView...
Which step should the BA take next?
While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal. Which step should...
What should the business analyst do when disruptions to the project occur?
At Cloud Kicks (CK), the marketing director's management style is results-driven. CK uses scrum methodology when developing improvements to its Salesforce org. The director requests urgent enhancements in the middle of a sprint that require changes by the development team, The director believes their needs are of the highest importance....
Which location should the business analyst move this item to?
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted. Which location should the business analyst move this item to?A . Project planB . Definition of doneC...
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented. What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?A . Salesforce OptimizerB . Setup Audit TrailC . Reports and DashboardsView AnswerAnswer:...
What should the business analyst do first before a future state is proposed to key stakeholders?
An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org. What should the business analyst do first before a future state is proposed to key stakeholders?A . Manage project integrations with the technical team.B . Discuss project...
What is used to declaratively move metadata from one environment to another?
What is used to declaratively move metadata from one environment to another?A . Data LoaderB . Change SetsC . Import WizardD . Ant MigrationView AnswerAnswer: B Explanation: Change Sets are used to declaratively move metadata from one environment to another in Salesforce. Change Sets are outbound sets of changes that...
