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Which diagramming notation should the BA use for the process map?
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and...
What is the storage of the Developer Pro Sandbox?
What is the storage of the Developer Pro Sandbox?A . 300MBB . 200MBC . 2GBD . 1GBView AnswerAnswer: D Explanation: The storage of the Developer Pro Sandbox is 1GB. 300MB, 200MB, and 2GB are not valid storage sizes for the Developer Pro Sandbox. Reference: https://help.salesforce.com/s/articleView?id=sf.data_sandbox_environments.htm&type=5
Which document should the BA create?
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle. Which document should...
How can process mapping help the BA get started on this project?
Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?A . It can show the relationship between the...
Which of the salesforce app providers will be able to unlock a locked user with their phones?
Which of the salesforce app providers will be able to unlock a locked user with their phones?A . All of them.B . iOS (App Store)C . Only those that download the app from the App Exchange.D . Android (Google Play)View AnswerAnswer: A Explanation: All of the salesforce app providers will...
Which type of requirement documentation is the BA using in this scenario?
The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose. Which type...
What is a prototype?
A business analyst has been tasked with leading prototype efforts for a Salesforce project. What is a prototype?A . A model of a final proposed productB . A first pass, simple sketch of an ideaC . A polished, proven solutionView AnswerAnswer: B
Which elicitation technique should the BA use?
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the...
Which document should the BA use for the presentation?
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate unnecessary steps and cut costs. A business analyst (BA) will give a presentation to executives to help them understand the current state and define the future state. Which document should the BA use for the presentation?A...
Which users will be able to reset a Single Sign-On User Password?
Which users will be able to reset a Single Sign-On User Password?A . The SSO ManagerB . Users above the SSO user in the role hierarchy.C . Only the AdminD . Admin and Users with the right permission sets.View AnswerAnswer: C Explanation: Only the Admin can reset a Single Sign-On...
