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As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment. As part of the Application lifecycle...
A Which path should the BA take to find this information?
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment: • Custom apps • Active Salesforce Sites • Active flows • Custom tabs • Visualforce pages A Which path should the BA take to find this information?A . Review configuration...
What should the BA do when responding to the new employee's input?
The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements. What should the BA do when...
Which element should the BA choose to define the intended results?
At the start of a new Agile development project, the Universal Containers' product owner asked the business analyst (BA) to clearly define the intended results of the work based on stakeholder needs. The development and implementation teams will use the intended results to plan product decisions. The definition should avoid...
What should the BA do to build trust with the stakeholders?
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the...
What should the BA do when they find it difficult to get a response?
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need. What should the BA do when they find it difficult...
What should the BA do to successfully meet governance requirements to identify the business purpose?
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?A . Use UC's...
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"
Which of the following User Management terms is best described by this definition: " Record created to identify a new employee that starts accessing Salesforce"A . ProfilesB . Salesforce charactersC . UsersD . RolesView AnswerAnswer: C Explanation: Users is the User Management term that is best described by this definition:...
Which additional step is required during the UAT planning process?
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs. Which additional step is required during the UAT planning...
What is the goal of UAT?
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT). What is the goal of UAT?A . To ensure what was originally requested is being deliveredB . summarize...
