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Which influencing style is the BA using?
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened...
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC’s...
What should the business analyst do next?
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team. What should the business analyst do next?A . Ask the team to reprioritize the backlog and work on the item at the top. B. Ask...
Which key attributes should the BA look for when reviewing the process maps?
Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA): Case Creation • Case Triage • Case Assignment • Case Management • Case Closure Which key attributes should...
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
Which artifact should help the BA illustrate the vision of a solution to stakeholders?
A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features. Which artifact should help the BA illustrate the vision of a solution to stakeholders?A . Detailed user stories...
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
Who should own the process of prioritizing the business backlog?
A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain. The BA knows that the backlog should be prioritized by people who have knowledge of the features and...
Which user story most accurately represents the goal?
The business analyst (BA) at Cloud Kicks (CK) is writing user stones for an upcoming Commerce Cloud website release. One of the requirements from the technical team is to perform stress testing for an upcoming promotion. The BA is translating the requirement into a user story. Which user story most...
