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What is another important step the BA should take to identify the correct decision makers?
The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed. What is another important step the BA should take to identify the correct decision makers?A . Survey the business units. B. Create a stakeholder wheel. C. Prepare a RACI matrix.View...
Which principle of Agile methodology does this violate?
The user acceptance testing (UAT) of a solution has passed. During the code review process, a technical team found that the Apex code fails to meet Salesforce coding standards which makes it challenging to maintain over the long term and may create performance issues. The business analyst has identified this...
What should the BA do when they find it difficult to get a response?
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need. What should the BA do when they find it difficult...
From where can an Admin unlock a user?
From where can an Admin unlock a user?A . Setup > Locked Users > Unlock B. Users > Select user > Unlock C. Setup > Object Manager > Users > Select User > Unlock D. Users > Logins > Unlock UsersView AnswerAnswer: B
How do end users participate as stakeholders in data Governance?
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce. How do end users participate as stakeholders in data Governance?A . They export their data back it up locally. B. They implement their data entry workarounds in the system. C. They provide valuable...
Which group should the BA include early in the scoping process?
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project. Which group should the BA include early in the scoping process?A . Personas B. Stakeholders C. Scrum teamView...
A Which path should the BA take to find this information?
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment: • Custom apps • Active Salesforce Sites • Active flows • Custom tabs • Visualforce pages A Which path should the BA take to find this information?A . Review configuration...
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment. As part of the Application lifecycle...
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding...
Which level of detail should the BA use for the process map and why?
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation. Which level of detail should the BA use for the process map and why?A . Very detailed―It should be prescriptive for new users following an unfamiliar...
