- All Exams Instant Download
What should the BA use for their evaluation?
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud...
When the BA wrote the initial user stories, what was the likely cause of the issue?
Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review...
Which three components should-be included when writing a user story?
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation. Which three components should-be included when writing a user story?A . Who, what, whyB . When, where, whyC . Who, when, whyView AnswerAnswer: A
What is a prototype?
A business analyst has been tasked with leading prototype efforts for a Salesforce project. What is a prototype?A . A model of a final proposed productB . A first pass, simple sketch of an ideaC . A polished, proven solutionView AnswerAnswer: B
How should the BA approach the project?
A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?A . Analyze, build, operate, deliverB . Analyze, build, deliver, operateC . Analyze, operate, build, deliverView AnswerAnswer: A
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."A . ChallengeB . MonsterC . VictoryD . HelperView AnswerAnswer: A
Which document should help the BA gather this information?
The Business analyst (BA) at Northern Outfitters (NTO) has gathered preliminary functional requirements for an upcoming Salesforce implementation project. Before translating these requirements into user stories, the BA wants to gain additional perspective, feedback, and detail on the requirements from the NTO team. Which document should help the BA gather...
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations. The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration. Which type of analysis should...
What are some communication best practices a BA should follow to help achieve this goal?
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders. What are some communication best practices a BA should follow to help achieve this goal?A . Ask each project team member to...
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?
Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase. Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?A . Work with stakeholders to identify relevant...
